frequently asked questions
No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.
Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
Yes. Contact us to do so. We're unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Find out more in our Return & Refunds Policy.If you ordered a custom item, we can only accept cancellations up to 48 hours after you placed the order.
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please get in touch with us as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item When will I receive my refund? Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider.