The customer can choose to cancel an order any time before it’s dispatched. The order cannot be cancelled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation varies based on different categories and the order cannot be cancelled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders. Cancelled Plans LLP reserves the right to accept the cancellation of any order. Cancelled Plans LLP also reserves the right to waive off or modify the time window or cancellation fee from time to time.
Please allow 5 – 7 business days to receive your order. Normally, orders are delivered within 5 – 7 business days. However, there might be exceptions and circumstances beyond our control that may cause a delay in your delivery date!