We only accept returns on CancelledPlans garments in the event that you received a damaged product from our end. Please refer to size charts (of ready product measurements) for confirmation on sizes as products once made cannot be returned for size changes. For personalised guidance on sizing, our team is available on hello@cancelledplans.com.
To start a return, you can contact us at hello@cancelledplans.com with relevant imagery and information of your order and we will process an exchange/ refund immediately.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return; or we will assume that you received the product in good condition and have accepted it.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping Policy
Once your order is placed by you, you will get an email confirmation from us with your order number and details of your buy. When the product is picked up by our delivery partners, the tracking details will be shared with you so you are updated on the delivery status.
Products have different delivery times (stated on product page). We process orders as soon as they are received and endeavour to deliver asap.
If there are any reasons for us not being able to process your order, or any unforeseen delays, we will get in touch and keep you informed or refund you accordingly in store credit.
Shipping Pan India is free for you and on us.
There is a flat shipping fee attached to all international deliveries that can be viewed at the time of placing the order and in all order related emails. This charge shall not be refunded if an item is returned. Title and risk of loss for all products ordered by you shall pass on to you upon shipment to the shipping carrier.
If you have any questions pertaining to your order, please get in touch by email at hello@cancelledplans.com with your order number.